Privacy Policy

TM Moving Solutions Privacy Policy
This Privacy Policy explains how TM Moving Solutions collects, uses, stores and protects personal data relating to customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all TM Moving Solutions customers and individuals who make enquiries or bookings for our services.

Who We Are and Scope of This Policy
TM Moving Solutions provides household and commercial removal and related services to customers. For the purposes of data protection law, we are the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
This Privacy Policy applies to all personal data we collect about you in connection with our services, including when you contact us, request a quotation, make a booking, use our services, or otherwise interact with us as a customer.

Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as your full name, postal address, service address, delivery address, billing address, and other contact details you provide to us.

Communication details such as information contained in emails, letters, messages, and other communications you send to us, as well as records of our communications with you.

Service and booking details such as details of your removal requirements, property access information, inventory information you supply to us, dates and times of moves, and any special instructions you provide.

Payment and transaction details such as information relating to payments you make to us and records of invoices and receipts. We do not store your full payment card details; where card payments are taken, they are processed by secure payment processors.

Website and usage information such as information you provide through forms on our website and technical information that may be collected through cookies or similar technologies, where applicable and in line with our cookie practices.

How We Collect Your Personal Data
We collect personal data from you directly when you contact us by telephone, in writing, through online enquiry forms, or in person. We may also collect personal data from you when you request a quotation, confirm a booking, use our services, or respond to our communications.

We may receive personal data about you from third parties where this is necessary to provide our services. For example, this might include information from referral partners, landlords, estate agents, or commercial clients where they arrange removal services on your behalf and provide us with your contact details and service requirements.

Lawful Basis for Processing Your Data
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Performance of a contract: We process your personal data when this is necessary to enter into, or perform, a contract with you. For example, to provide a quotation, confirm your booking, schedule your move, and deliver removal services.

Compliance with legal obligations: We may process your personal data where this is necessary to comply with legal and regulatory obligations, such as record-keeping, tax, and accounting requirements.

Legitimate interests: We may process your personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries and complaints, preventing fraud, and ensuring the security of our operations.

Consent: In limited circumstances, we may rely on your consent to process your personal data. Where we rely on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data
We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations for removal and related services.
• To set up, manage, and fulfil your booking, including arranging removal dates, planning logistics, managing staff, and carrying out the move.
• To communicate with you about your booking, including confirmations, changes to arrangements, and follow-up communications.
• To manage payments, issue invoices and receipts, and maintain appropriate business and financial records.
• To provide customer service and support, including responding to questions, handling feedback, and resolving complaints or disputes.
• To manage and improve our business operations, services, and customer experience, including quality assurance and training.
• To comply with applicable legal and regulatory requirements and to establish, exercise, or defend legal claims.

Data Sharing and Processors
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.
Service providers and processors: We may engage third-party companies to perform services on our behalf, such as payment processing, secure data storage, accounting, IT support, or document management. These parties act as data processors and are only allowed to process personal data on our instructions and for specified purposes. We take steps to ensure that they implement appropriate technical and organisational measures to protect your data.

Professional advisers: We may share personal data with professional advisers such as accountants, auditors, and legal advisers where necessary for the provision of their services to us and to comply with our legal obligations.

Other third parties: We may disclose personal data where necessary to comply with the law, respond to requests from public and regulatory authorities, protect our rights and property, or protect the safety of our staff, customers, or others.

We do not sell your personal data to third parties.

International Transfers
Where we use service providers or systems that involve the transfer of your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data, in accordance with data protection law. This may include the use of standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet our legal, accounting, or reporting obligations.

Customer and booking records are generally kept for a period that allows us to manage our relationship with you, handle any queries, complaints, or legal claims, and comply with statutory retention requirements. Financial and transaction records are retained for the period required by tax and accounting laws.

When personal data is no longer required for these purposes, we will take steps to securely delete, anonymise, or otherwise dispose of it.

Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data, together with certain information about how it is used.

Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we are investigating the accuracy of the data or the basis for processing.

Right to data portability: Where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation.

We will stop processing your personal data unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to withdraw consent: Where we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights and Contact Us
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact TM Moving Solutions using the contact details available on our website or through the communication methods you have previously used with us.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. We aim to respond to all legitimate requests within the timeframes required by law.

Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process and protect your personal data as a customer of TM Moving Solutions.